siliconindia | | October 20184Follow us on FORGENEW DIRECTIONS.Others Follow.Businesses that set out to drive the digital revolution seize the opportunities that others won't. Virtusa has been helping businesses realize their vision by paving an agile, fail-proof transformation path. Be a part of the team that is helping leading global companies reinvent their businesses and stay at the forefront of digital innovation. CMYCMMYCYCMYKSilicon India Magazine AD-FINAL.pdf 1 12/18/17 10:37 AMCyberspace is littered with generic advice on how to drive `omnichannel customer engagement' or squeeze more `meaningful customer engagement' out of your brand experience. Customer engagement is a term that can be difficult to define and even harder to calculate. However, with so many people talking about it, one would think that there'd be more hard facts to point to. However, while everyone has heard of it and acknowledges that it's important, there doesn't seem to be enough spoken about the significance of customer chats in building businesses. Today, customer chats allow brands to initiate customer conversations on brand properties, creating a single, seamless and continuous conversation over Messenger, enabling businesses to handle broader customer inquiries while maintaining best-in-class customer service. In this era of digitalization, every website, algorithm, or interface change is designed to make it more user-friendly and enhancing on the user experiences. The biggest change websites got when evolving was the inclusion of the Live Chat feature. Today's customers are living in a real-time context and expect to get real-time responses and solutions to their issues. Bigger companies with larger budgets have increased the bar for customer service, allowing customers to connect with them nearly immediately through the standard email and phone support as well as live chat, social media, and even text messaging. This growing trend toward omnichannel customer service has increased consumer expectations significantly. To survive in today's competitive business world, it's important to offer a customer experience that'll satisfy the needs of the customers. Hence, in this edition of siliconindia magazine we have featured a list of `10 Most Promising Live Chat Support Service Providers 2018', a carefully crafted list of companies offering unique live chat solutions to engage, qualify and convert more leads into businesses. Hope the featured list helps you in your future endeavours and we achieve our mission.Your thoughts are always welcome!Deepshikha SinghSpecial EditorEditorialConsumer Conversations: The Key to Flourishing Business siliconindia Vol 07 · Issue 3 - 10 · October 12, 2018 Publisher Alok Chaturvedi Special Editor Deepshikha Singh Editorial Team Ananth.V John Roshan Anto Krupa P. Dave Lesly Joseph Sophia Rohtagi Sujith Vasudevan Susma Kerketta Trisha Pragya VP - Sales & Marketing Virupakshi Pattar Advertising Managers Editorial queries To subscribe Visit or send email to Cover price is Rs.150 per issue. Printed and Published By Alok Chaturvedi on behalf of SiliconMedia Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published At No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Editor Alok ChaturvediCopyright © 2018 SiliconMedia Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.advertise@siliconindia.comVisualisers S Sivasankar Vishnu T RGroup Art DirectorAshok KumarNoidaAshu Sethi Garima Anand Circulation Manager Magendran PerumalAmeet Kumar Sahoo Nicky Kumari Prangya Tripathy Shashi Rajan
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