siliconindia | | October 20178W ith a customer base that is getting younger and more tech-savvy by the day, it is no surprise that busi-nesses nowadays give high priority to digital trans-formation. How does a business stay forever young in this super-fast moving world? By not just going digital, but keeping up with every new digital trend. While most busi-nesses today are digital, either part-ly or fully, not each of them grows unless they incorporate the latest in digital transformation. Mobility is the New Comfort ZonePicture this; a decade back, it was ground-breaking for a business to be available online 24x7, and on almost every PC or laptop. With the world getting smaller and attention-spans getting shorter, in no time, mobile phones have literally become the only interface customers, people and busi-nesses interact on. Considering smart phones enable customers and businesses to partic-ipate in processes in real-time and from anywhere, it is no surprise mo-bility is fast emerging to be one of the most significant digital trends. In comparison with traditional ERP systems, mobility is lighter on data and enables people to get work done without having to wait till they reach their workstations. Enterprise Mo-bility does come with its own set of challenges, but a shift towards it is inevitable for just about any business that has growth on its list of goals. For instance, one reason banks have moved up the ladder and scaled new heights is because they have been uber-quick in implementing mobility IN MY OPINIONDIGITAL TRANSFORMATION: THE MOUNTAIN EVERY BUSINESS MUST SCALEBy Virender Jeet, Sr. VP Technology, Newgen SoftwareHeadquartered in Washington, Newgen Software is one of the world's leading provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions to leading banks, BPOs, insurance firms and healthcare institutions.
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